Assistant Restaurant Manager — The Cakap Group

About the Position:

The Cakap Group provides end-to-end restaurant and bar consulting to hospitality clients across Indonesia — including SOP development, pre-opening project management, and training for kitchen and service teams. We are looking for an experienced Assistant Restaurant Manager to support our Restaurant and Bar Manager in delivering these services on the ground, with a strong focus on training, SOP implementation, and building service standards within our clients' teams.

This is a hands-on, training-driven role suited to a hospitality professional who enjoys developing people as much as running a floor. Beyond day-to-day operational support, you will spend significant time designing and delivering SOP training, coaching client teams, and embedding service standards — while also stepping in to support live operations, guest experience, and shift management when needed.

What You Will Contribute:

As an Assistant Restaurant Manager at The Cakap Group, your core contribution is training and standards implementation — delivering SOP training, service simulations, and coaching to our clients' restaurant and bar teams during pre-opening and stabilization phases. Working closely 

with the Restaurant and Bar Manager, you will help translate TCG's operational standards into a client's day-to-day service reality, while also supporting daily operations, guest experience, and team performance across the projects you're assigned to.

What You Will Do:

SOP Development & Training Delivery
• Assist in developing, implementing, and maintaining restaurant SOPs, service standards, checklists, and operational procedures.
• Conduct staff training, service simulations, briefings, and operational trials to ensure team readiness before opening.
• Monitor team performance during training and identify areas requiring further coaching or improvement.
• Support recruitment, selection, onboarding, and training of the restaurant service team.

Pre-Opening Project Support
• Support the Restaurant and Bar Manager in planning and executing the restaurant pre-opening activities.
• Assist in establishing service sequences, guest journey standards, table settings, opening/closing procedures, and service workflows.
• Coordinate with kitchen, bar, purchasing, and other project teams to ensure smooth operational preparation.
• Support the preparation of menus, service equipment, operating supplies, uniforms, and other front-of-house requirements.
• Assist with POS, reservation, payment, and other operational system setup and testing.
• Participate in mock services, soft openings, trial runs, and opening preparations.

Operational Readiness & Client Support
• Ensure the restaurant's service areas, guest spaces, equipment, and operational setup meet the required standards before opening.
• Support the Restaurant and Bar Manager in monitoring project progress, identifying operational gaps, and implementing corrective actions.
• Assist with inventory, stock control, purchasing coordination, and preparation of operating supplies.
• Support the client after opening during the initial stabilization period, including service quality, team performance, guest feedback, and operational improvements.

Reporting & Client Representation
• Prepare reports and provide regular updates on pre-opening progress, operational readiness, and key issues.
• Represent The Cakap Group professionally when working with clients, suppliers, and project stakeholders.