Commissary Head (Minimarket Operation & Merchandising Head) — American Embassy Commissary Recreation Association

The Commissary Head will be responsible for overseeing and managing the overall operations of AECRA Commissary, including retail operations, inventory management, purchasing, sales, and supplier coordination. This role will lead and supervise Commissary staff, ensure product availability and effective inventory control, coordinate with local and overseas suppliers, and monitor sales performance. The position will also work closely with the General Manager, Marketing Department, and other relevant departments to support business objectives, maximize sales, maintain operational efficiency, and deliver quality products and services to members and customers.

Job Description
• End-to-End Procurement & U.S. Importation: Identify, source, and manage the complete importation process of various products directly from U.S. suppliers (handling international logistics, freight forwarders, customs clearance, and ensuring compliance with Indonesian import regulations).
• Multi-Category Product Selection: Curate, analyze, and manage a diverse range of products (alcoholic beverages, grocery, household goods, snacks, lifestyle products, etc.) tailored for the minimarket market.
• Minimarket Operations Oversight: Monitor daily store operations, ensuring optimum stock availability on shelves, managing inventory turnover, and minimizing shrinkage.
• Dual-Site Store Operations: Oversee daily retail operations for both locations: the main Warehouse-Store Hub and the branch retail store, ensuring excellent customer service and standardized store displays.
• Inventory & Distribution Management: Manage the central warehouse stock efficiently. Plan and execute the distribution of goods from the Warehouse Hub to the branch store to ensure optimal stock availability on shelves while minimizing shrinkage.
• Team Management: Manage, schedule, supervise, and evaluate retail staff to ensure effective staffing and daily operational performance.
• Customer Service: Provide product information and handle customer inquiries, complaints, and special orders professionally.
• Procurement & Management Coordination: Coordinate merchandise purchasing plans with the General Manager and manage supplier/vendor relationships, including price comparison and product sourcing.
• Inventory Control: Monitor inventory levels, stock movement, inventory discrepancies, stock counts, and monthly Exception Reports to maintain accurate inventory records and minimize shrinkage.
• Sales & Marketing: Maximize store sales through effective merchandising and promotional activities and coordinate with the Marketing Department for events and sales initiatives.
• Logistics & Distribution: Coordinate receiving/unloading, Embassy Transportation, shipment delivery, and distribution between the warehouse hub and branch store.