CTT & Traffic Degradation Staff — PT Putra Mulia Telecommunication (PMT)
PT Putra Mulia Telecommunication (PMT)
- Job TitleCTT & Traffic Degradation Staff
- Location Kuningan Barat, Jakarta Selatan, DKI Jakarta
- Job Level
- Industry IT - Telecommunication
- Education
Placement: Huawei Office – Wisma Mulia, Jakarta
Key Responsibilities :
• Handle Customer Trouble Tickets (CTT) and Traffic Degradation cases.
• Perform initial network analysis (L1 Segmentation).
• Monitor network performance and ensure SLA compliance.
• Coordinate with FSO, BO, and Vendors for issue resolution.
• Prepare daily operational and degradation reports.
• Participate in customer operational meetings.
Why Join PMT?
• Work on enterprise-scale telecommunications projects.
• Collaborate with experienced professionals.
• Gain exposure to the latest telecom technologies and automation.
• Grow your career in a dynamic and fast-paced environment.
• Minimum D3/S1 in Telecommunications Engineering, Electrical Engineering, Computer Engineering, or related field.
• Minimum 1–3 years of experience in NOC, Helpdesk, Service Desk, Network Monitoring, or Telecom Operations.
• Experienced in handling Trouble Ticket (TT), Customer Trouble Ticket (CTT), and Traffic Degradation cases.
• Mandatory to work in a 24x7 shift environment.
• Familiar with RAN and Transport Network (Microwave/Metro Ethernet) fundamentals.
• Able to perform basic L1 analysis, KPI monitoring, alarm monitoring, ticket tracking, and issue escalation.
• Familiar with OSS/NMS monitoring tools and telecom ticketing systems is an advantage.
• Good communication skills, able to work under pressure, detail-oriented, and customer-focused.
• Experience in Huawei, Ericsson, or Nokia Managed Service projects is preferred.
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Job location: Kuningan Barat, Jakarta Selatan, DKI Jakarta
This CTT & Traffic Degradation Staff position at PT Putra Mulia Telecommunication (PMT) is based in Kuningan Barat, Jakarta Selatan, DKI Jakarta. HiredToday currently lists 4 active jobs in Kuningan Barat and 82 across Jakarta Selatan. See all jobs in Kuningan Barat
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