Reservation Staff — Synergy Pro

We are looking for a detail-oriented and customer-focused Reservation Staff to join our client's team. The successful candidate will be responsible for managing and processing reservations, providing excellent customer service, and ensuring smooth booking operations. This is an excellent opportunity for someone passionate about the hospitality industry and keen on creating memorable guest experiences. Key Responsibilities: - Handle all reservation inquiries via phone, email, and online booking platforms.
- Confirm bookings and ensure accurate data entry of guest information.
- Maintain a high standard of customer service by addressing guest queries and requests professionally and promptly.
- Coordinate with other departments (Front Office, Housekeeping, etc.) to ensure smooth guest experiences.
- Monitor room availability and booking status, making adjustments as necessary.
- Process payments and handle guest billing inquiries.
- Assist in developing promotional offers and special packages.